The Silver package comes with a full 5 and a half hours of cleaning with one of our dedicated Cleaning Specialist. They will work top to bottom completing as much as they can. Or hit the areas you specifically desire. If there is an amount left over it will carry over to the next clean. If the Gift Certificate is not redeemed within 12 months the credit goes to the purchaser of the gift certificate for their next visit. All purchases are final refunds will be in the form of completed cleaning assignments!